Shipping Policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-3 business days. Transit times vary from 5-8 business days.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@direct3dprinters.com.
No Shipping outside the USA.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE
Brand by Brand
Dremel/DigiLab
Processing Time: Orders will ship within 1-3 business days after payment is received for in-stock items. Orders can be canceled if they haven’t yet left the warehouse.
Shipping Cost: Free shipping on all orders.
Delivery Times: Please allow 1-3 business days for order processing and an additional 5-8 business days for delivery.
Domestic Shipping Only: We ship only within the USA (Lower 48). Unfortunately, we cannot ship outside these 48 states.
Order Tracking: You’ll receive a tracking number by email once your order ships. Feel free to email us if you have any questions.
Lost or Damaged Packages: If your package is lost, please contact us at support@direct3dprinters.com, and we’ll assist you. For damaged items, please take photos and document the damage so we can help with contacting the manufacturer or distributor.
Customer Service: If you have any other questions about our shipping policy, please reach out to us at support@direct3dprinters.com.
Elegoo
Processing Time: Orders will ship within 3-5 business days after payment is received for in-stock items. Orders can be canceled if they haven’t yet left the warehouse. Refunds can be issued back to your credit card or by check if paid through ACH.
Shipping Methods: We use standard shipping with UPS Ground or LTL (if needed for larger items).
Shipping Cost: Free shipping on all orders.
Delivery Times: Please allow 3-5 business days for order processing and an additional 5-7 business days for delivery.
Domestic Shipping Only: We ship only within the USA (Lower 48). Unfortunately, we cannot ship outside these 48 states.
Order Tracking: You’ll receive a tracking number by email once your order ships. Feel free to email us if you have any questions.
Lost or Damaged Packages: If your package is lost, please contact us at support@direct3dprinters.com, and we’ll assist you. For damaged items, please take photos and document the damage so we can help with contacting the manufacturer or distributor.
Customer Service: If you have any other questions about our shipping policy, please reach out to us at support@direct3dprinters.com.