Brand by Brand
Dremel DigiLab
Warranty, Refund & Return Policy:
- Contact Us First: To initiate a return, customers must contact our customer service at support@direct3dprinters.com within 2 days of receiving the product to request a Return Material Authorization (RMA) number.
- RMA Requirement: All returns require a written RMA number, issued by our Dremel/DigiLab distributor's RMA Department.
- Warranty & Return Policies: We follow the Manufacturer’s policies for warranty returns, including damaged product returns, stock balance returns, defective returns, and restocking fees. Contact us at support@direct3dprinters.com with warranty issues.
- RMA Validity: RMA numbers are valid for 15 calendar days from issuance. The product must be returned within this 15-day period.
- Original Packaging: All returns must include the original packaging, accessories, components, and manuals. Incomplete returns may incur additional fees or be returned to the customer at their expense.
- Defective Products: Returns of defective products are subject to the Manufacturer's policies and restrictions.
- Reporting Damages: Damaged products must be reported within 2 days of receipt. Failure to notify our customer service and request an RMA within this period will be considered acceptance of the product as received.
- Condition of Return: Products must be returned in good condition. Damaged or improperly returned items may be rejected and sent back to the customer at our Dremel/DigiLab distributor's discretion.
Elegoo
Warranty Policy:
Raise3D
Warranty Policy: